Privacy Policy

Privacy Policy

Introduction

At https://loaner-vehicle-collision-repair.collision-talk.com, we prioritize your privacy and data security. This Privacy Policy outlines our practices regarding the collection, storage, access, and handling of personal information in adherence to various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy and Security Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) in South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party platforms, applications, or services accessed through links on our site. These external entities have their own privacy policies, and we encourage you to review them.

Processing Activities

This policy outlines our practices when users engage in the following activities:

  • Utilizing our applications and services as authorized users
  • Visiting websites linked to this Privacy Policy
  • Receiving communications from us via email, calls, or text messages/SMS

Personal Data Collection

We collect various categories of personal information:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Data required for processing transactions, such as cardholder name, payment amount, and billing address.
  • Financial Information: Your financial records, including income and bank account details (if shared).
  • Purchase Information: Details about products or services you’ve purchased from us.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device for technical and analytics purposes.
  • Location Data: Information about your geographical location when you interact with our services.
  • Feedback: Your opinions, suggestions, and reviews that you choose to share with us.
  • Social Media Information: If you interact with us on social media platforms, we may collect data from those accounts.
  • Product Information: Details about products you show interest in or purchase from our site.

We gather this data through direct user input, interactions with our services, and automated technologies used for website functionality. Additionally, third parties might share personal information with us, governed by their respective privacy agreements.

Cookies

We employ cookies to enhance your experience on our site and for analytics purposes:

  • Strictly Necessary Cookies: Essential for navigating our site and ensuring its basic functionalities.
  • Preference Cookies: Memorize user preferences to provide a personalized experience.
  • Analytics Cookies: Track website usage, analyze trends, and gather demographic data for improved services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data as necessary for the following purposes:

  • Fulfilling the reasons for which the data was collected.
  • Complying with legal obligations and regulatory requirements.
  • Protecting our legitimate business interests.

Once these purposes are met, we delete or anonymize the data to ensure your privacy.

Security Measures

We have implemented robust organizational and technical safeguards to protect personal information:

  • Employing encryption for secure data transmission and storage.
  • Partnering with secure third-party processors who adhere to strict privacy standards.
  • Regularly reviewing and updating our security protocols.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you are entitled to certain rights regarding your personal data:

  • Access, rectification, or erasure of your data.
  • Restriction or object to the processing of your data.
  • Data portability, allowing you to transfer data to another controller.
  • The right to withdraw consent at any time.
  • The right not to be subject to automated individual decision-making (in certain cases).

To exercise these rights, please reach out to our privacy team via the contact details provided below. We will respond to your request as required by law.

Changes to Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions, requests for unsubscribe, or data-related inquiries, please contact us:

We are committed to addressing your privacy concerns and ensuring a transparent and secure experience while using our services.